Frequently Asked Questions

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It's a limited amount of time, in a room, where players discover clues, solve puzzles and accomplish tasks in order to escape. It's the most unique, entertaining experience you've had in years, or maybe ever.... ( But that's not important now ) - What is important is that, for an amazing time, you experience it for yourself.

We are located in an industrial park at 135 East St. Charles Rd. just east of Gary Ave. in Carol Stream, Illinois. Unit G. As you go east from Gary, we are the second drive on your left. Unit G is located on the west side of the parking lot. Plenty of free parking (after all playing an escape room is expensive enough).

We are open Thursday through Monday. If your only availability is Tuesday or Wednesday give us a call and we will try to accommodate you.             You can book as early as 11am or as late as 9pm. The bookings close 2 hours before the time slot. For example if you wanted  the 5 o'clock time slot, you would need to book by 3 o'clock. If you missed the window, call 630-302-8411 - you might still be able to get that time slot.

It is $30 per player.

Yes. 6 to 106. Children 6-14 must be accompanied by an adult. Game content may not be suitable for younger children.

Yes. Waivers must be signed at the location. You know how it is - if you're going to have fun there is always a waiver involved.

Yes, But there is an exit button so that you may exit at any time if needed. Come on in claustrophobes.

No it isn't dark. It is possible it could be considered scary in theme,  video content and aesthetics just in the same sense as a Halloween scene could be considered scary. There are no live actors or game masters in the room.

Please arrive 15 minutes ahead of your scheduled booking time to use the restroom, store your stuff, go over a few rules and hear the backstory.

Please allow an hour and a half. Fifteen minutes prior to your game, an hour for the game and fifteen minutes for a walk through after your game.

No. All our rooms are private. You will only play with the people you book with. We are not responsible if you don't like them.

While you will be physically manipulating some items in the room, you will not be required to crawl, climb or otherwise physically exert yourself.

Sure. Use them as  calculators, or flashlights or to take that all important call from your mother. Just don't take pictures, videos or facetime to help you solve the puzzles.

Yes it is, however it's possible that not all puzzles will be accessible.

If someone in your group is late we can let them in when they arrive. If your whole group is late you will be allowed as much time as possible without infringing on the next group.

Unfortunately cancellations aren't possible. If a member of your group can't  make it we can issue a credit. We can reschedule your group as long as it is 48 hours in advance. Less than48 hours, will require a rescheduling fee of $25.

WE love special occasions. Birthdays, anniversaries, engagements, gender reveals or anything else that you might want to celebrate. Just call us and we will work with you to make your celebration extra special.

Didn't find the answer you were looking for? Call us at 630-302-8411 or email us at EscapeRoomCarolStream@gmail.com